This is the first in a series of Employee Spotlight Interviews, where we select an employee to highlight on our blog. Interviews are conducted by Erika Sterling, Strategic Account Manager here at BlueToad.
Frandy, what do you do at BlueToad?
I’m the Customer Service Manager, which means I orchestrate front-line operations on the support side of things.
You’ve been with BlueToad now for about 3 ½ years. How did you transition to your current position?
Towards the end of 2009, I began working with BlueToad in an entry-level CSR position. I worked my way up, and after about a year I was promoted to BlueToad’s Customer Service Manager position.
The best-kept secret (or unknown fact) about my role is…
I get to work closely on special projects with development to help design new customer interfaces.
To what do you attribute your success?
I’m inspired by great leaders that run our organization and attribute much of my success to the combined strength of the BlueToad team.
Be willing to do what others won’t.
What do you find most gratifying about your job?
It brings me great pride to see our support team turn customer service into opportunities – opportunities to speak to our customers and partners and build stronger relationships. I also really enjoy being the go-to guy— whether it’s a quick question from a team member, or even if a situation escalates, those are MY opportunities to save the day.
Interesting/fun fact about yourself?
I starred played a small role in a movie a few years back. (Stomp the Yard 2).
If you were a superhero, which one would you be?
Professor X, because he’s the guy everyone looks to for guidance.